Policies
Cancellation Policy
You can cancel or reschedule your service without a penalty 24 hours before your scheduled cleaning. There will be a $100.00 cancellation fee if you cancel or reschedule your appointment less than 24 hours of your scheduled appointment.
Flat Rate Pricing
Flat Rate pricing is based on size of the home and the number of bedrooms. All Flat Rate pricing includes your bedroom(s), One(1) bathroom, kitchen, and common areas. Each additional room will be $30.00. The cleaning times listed is an estimate. Your cleaning may take more or less time than estimated. We offer our hourly package for any custom jobs, large apartments/homes, and small offices . This rate will be $60.00 per hr/ per cleaner ( 3 hour min. 1 cleaner min) No Surprises.
What We Can't Clean
-Exterior Windows -Carpet Cleaning -Animal Waste -Mold Removal -Industrial Cleaning -Lifting Of Heavy Items -Surfaces Above Arms Reach -High Ceiling Fans -Soiled Stained Furniture
Money Stuff
Refunds
Payments
Payments
No refund claims will be given once the cleaning service has been carried out. If for any reason the Client is dissatisfied with any aspect they must notify the Company within 24 hours and this will be rectified. Refund will be issued only if the Client has cancelled a cleaning visit within the allowed time (24 hours) prior to the start o
No refund claims will be given once the cleaning service has been carried out. If for any reason the Client is dissatisfied with any aspect they must notify the Company within 24 hours and this will be rectified. Refund will be issued only if the Client has cancelled a cleaning visit within the allowed time (24 hours) prior to the start of the cleaning session and a payment has been already received by the Company . Refund will be issued if a Cleaner does not attend a cleaning visit, payment for which has been already received by the Company .
Payments
Payments
Payments
We accept all major credit cards,
Venmo, and PayPal. For ongoing service we offer the convenience of Auto-Pay through PayPal or Credit/ Debit Card. We no longer accept check payments. Payments are due at the start of your booking.
Tipping
Payments
Tipping
Gratuity is not required but always appreciated for a job well done. 10 - 15% is the general rule of thumb.
If you are happy with your cleaning and choose to leave gratuity, please leave tip at your home on cleaning day (separately from cleaning payments). We also offer the convenience of doing this through your Cleaning Techs’ Venmo/PayP
Gratuity is not required but always appreciated for a job well done. 10 - 15% is the general rule of thumb.
If you are happy with your cleaning and choose to leave gratuity, please leave tip at your home on cleaning day (separately from cleaning payments). We also offer the convenience of doing this through your Cleaning Techs’ Venmo/PayPal/Cashapp or Zelle account. Email us if you would like more information at iamcleannyc@gmail.com